We apologize for this. Here is a list of suggestions to try.
- Make sure you are using your SAFM username and not your email (unless the email is your username).
- Try resetting your SAFM password through the "Lost Password" option on the login screen.
- Wait 15 minutes and try again. Some software systems will lock you out after too many attempts, especially from a new device.
- If you waited 15 minutes and still can't log in, email email@example.com with the public IP address of the device you are trying to use. You can find your public IP address by using this link (https://whatismyipaddress.com/). Note your IPv4 address - that is the one SAFM staff needs to reset your account (you can copy if off the IP screen and paste it into the email).